FAQ’s about renting a boat in Amsterdam
Do you have a question about renting a boat in Amsterdam?
Please check our FAQ’s below, ranked by subject.
A question about renting a boat in Amsterdam?
Please check our FAQ’s below, ranked by subject.
General terms and conditions
1. Can I operate the boat myself? Do I need a license or boating experience?
2. What is the maximum number people for this type of boat?
3. What is the minimum age for renting / operating a boat?
4. Does the rental include an insurance?
5. What are the rules of navigation on the canals?
6. Do you take a deposit?
7. How does your deposit system work?
Scenario 1: You have pre-booked and paid your boat through our online booking system.
Scenario 2: You have rented a boat via phone, email, or in-person, and thus, no advance payment was made through our online reservation system.
Scenario 1: You have already made your payment online in advance and so you will only need to provide a deposit upon your arrival at the location. The deposit is held through a card reservation. A card reservation means that you have authorized the payment, and the funds will remain in your account but won’t be immediately available for other transactions. Rest assured that if there are no disputes or issues, the card reservation will automatically be released after 24 hours. This process is the opposite of what occurs in scenario 2, where the payment is actually captured.
Scenario 2: You have rented a boat through phone, email, or on-site, and did not make the payment online using our reservation system. In this case, you are requested to pay both the rent and the deposit in a single transaction as our payment service provider requires the complete amount to be processed in one go. After capture, the payment will be divided into two parts: 1) the rental fee for the boat, and 2) the deposit. The deposit will be refunded automatically after capture if there is no dispute whatsoever. Usually this entire process will take 3-5 business days. For further questions, please email to info@boaty.nl.
8. Where can I find the general terms and conditions?
Reservations and payments
1. How can I book / reserve a boat?
2. How far in advance should I book?
3. Why is my preferred time slot not available in the booking system on your website?
4. Can I reserve in advance and pay when I pick up the boat?
5. Will I receive confirmation of my reservation?
Cancellations and rescheduling
1. What is your cancellation policy? Can I cancel? What happens with bad weather / rain? Do I get a refund?
In most cases yes. We use the following cancellation conditions:
- You can cancel free of charge up to 24 hours before the start of your cruise. A full refund will be provided.
- In case of bad weather (such as very dense fog, persistent rain or (thunder)storms) it is possible to cancel on the day itself. Also in this case you will receive the full amount back.
Note: During major events such as King’s Day and Gay Pride, different rules may apply due to the high demand for boats. Please contact us for this.