FAQs about our service
Do you have a question about our company or our service?
Please check our FAQs below, ranked by subject.
A question about our company or our service?
Please check our FAQs below, ranked by subject.
General terms and conditions
1. Can I operate the boat myself? Do I need a license or boating experience?
Our boats are self operated. So you are the skipper. You don’t need a license or any experience. Before departure we will give you a short personal instruction. After that it is very easy and great fun to drive yourself.
2. What is the maximum number of people?
We have insurance and a license for up to 6 (six) people. Please be aware that we are very strict on the maximum of people allowed. Also (small) children count as a person.
3. What is the minimum age for renting / operating a boat?
You need to be at least 18 years old.
4. Does the rental include an insurance?
Yes, it includes insurance. You are covered as long as you stick to the basic rules that we explain before departure. The excess is euro € 250,-.
5. What are the rules of navigation on the canals?
We will personally inform you about the most important rules before departure. A short glimpse? Stay on the right hand side of the canals and give way to others.
6. Do you take a deposit? / Do I need a credit card?
Our insurance requires you to bring two items: a valid ID (passport, driving license or ID card) and a credit card. We use this as a guarantee/deposit. If you do not have a credit card yourself, it is also fine if someone else in your group brings one.
7. Where can I find the general terms and conditions?
On our general terms and conditions page.
Reservations and payments
1. How can I book / reserve a boat?
2. How far in advance should I book?
During weekends and holidays we are often fully booked well in advance, especially in the afternoons. In order to secure your boat we recommend to book as soon as you’ve made up your mind. Don’t worry about the weather. In case of a bad weather forecast (rain, storm or worse), you may reschedule your reservation for free up to 24 hours in advance.
3. Why is my preferred time slot not available in the booking system on your website?
If the time slot of your preference does not show up, it is not available. Either because it is fully booked, or because we are closed. Hopefully, there is an alternative time slot that suits you. If not, please try our colleagues of Boats4rent Boat Hire.
4. Can I reserve in advance and pay when I pick up the boat?
We always ask for payment in advance, like concert or airline tickets. Therefore, we only confirm online reservations that are paid for by iDEAL (Dutch internet banking), credit card or Paypal. If you show up without a reservation, we cannot guarantee availability.
5. Will I receive confirmation of my reservation?
Yes, via email. When paying with iDEAL this may take a few hours. If you cannot find a confirmation in your inbox, then please check your spam box or junk mail folder.
Cancellations and rescheduling
1. What is your cancellation policy? Can I cancel? What happens with bad weather / rain? Do I get a refund?
In case of a bad weather forecast (rain, storm or worse), you may reschedule your reservation for free up to 24 hours in advance. You may choose a new date immediately or you will receive a credit that is valid for one year. We do not refund. All other (not weather related) reasons for not using your reservation are at your own risk.
Opening hours and time slots
1. How long can I rent a boat for? What time slots are available?
You can choose between a three hour, a four hour and a ten hour (full day) rental. Please check our pricing table for the corresponding rates.
2. Can I also go for less than three hours / for a one or two hour trip?
Our rates apply for a period of three or four hours. And we certainly recommend using that time. But of course it is no problem if you decide to make a shorter trip
3. Can I extend my rental, before or during my trip?
That depends. Your booking is for a fixed time period. A next rental might start directly after yours. Or we might have to close directly after your rental period. If you make your request well in advance, we can let you know what’s possible.
4. What time do you close? Can I sail at night / after sunset?
We close half an hour before the sun goes down. So our closing time varies from 7 PM early spring and late autumn until 9.30 PM in June / July.
5. Are you open all year round?
No. We are open from early March until the end of October. During winter it’s too cold to be out on an open boat for a couple of hours.
Prices / rates / costs
1. What does it cost?
We have the best rates in Amsterdam. A three hour rental starts at euro 79, -. That is our morning rate, valid both weekdays and weekends. The afternoon and evening rates are slightly more expensive. And so is a four hour rental. See our pricing table. The local tour tax of 1,50 per person is added to your rental rate.
2. Will there be any additional costs / hidden charges?
The only additional cost is the local tour tax of 1,50 per person. This will be added to your rental rate. Apart from that, everything you need is included: VAT, insurance, ‘fuel’ (electricity), foam seats, life jackets and a personal instruction by a friendly Boaty employee.
1. What type of boat do you have? (size, type of engine, open or covered)?
All our boats have the same size, for a maximum of six people. They come in two versions: completely open or partially covered. The open boats are the best choice for sunbathers. The view is a bit better and they are very easy to get in and out of. The partially covered boats provide some shade when it is sunny and some shelter if it is rainy. Both versions have an electric propulsion. The partially covered boats have canopy made of solar panels (a floating eco-friendly mini-power plant).
2. How big is the boat?
Our boats have the size of a small sloop, about 5.00 x 1.65 m. (16,5 x 5,5 ft). That’s large enough to sit up to six people, without having to squeeze.
3. How fast / slow is the boat? What is the maximum speed?
The speed limit on the canals is 6 km/h. Our boats go a little slower, approximately 5 km/h (a bit over 3 mph). This is the equivalent of walking. So it’s easy and safe to sail for everyone, even without a license or experience. In three or four hours you can definitely make a relaxed trip on a nice part of the city center canals and the Amstel river (see our suggested routes).
4. Do you provide boats with a captain / skipper?
5. Where can I find pictures / photos of the boats?
On the page about our boats.
On board and on your way / during your rental
1. What should I bring along on board?
Your date/partner/family/friends/colleagues. Something to eat and drink. And, weather depending: sunglasses and sun lotion or a warm jacket. We take care of the rest: a decent boat, life jackets, a laminated map of the canals, foam seats and full batteries.
2. Can we bring a dog on the boat?
Yes, dogs are welcome. And we are happy to arrange a bowl of water on board.
3. Do you provide life jackets / life vests?
Yes, we do. Please let us know if you will bring any small kid(s). Then we will reserve the right size(s) for you.
4. Do you provide pillows or blankets?
We provide foam seats. They make up for a softer seating and also protect your bums from the heat or the cold (weather depending) of the metal boat. If you want real pillows or blankets, feel free to bring these yourself.
5. Do you provide a map of the Amsterdam canals?
Yes, we do. It’s custom made for our guests. It’s large (A3) and laminated. And most important: it contains a lot of useful information (route suggestions, highlights, return times, et cetera).
6. Is there a sound system on board? Can we play music?
No. In order to reduce noise and nuisance on the canals, the municipality of Amsterdam does not allow music on board. It is allowed to bring your own ‘silent disco’ 😉
7. What about alcohol and soft drugs?
The person operating the boat participates in traffic, like driving a car. Therefore, he or she must remain sober. This does not apply to the passengers.
8. What about smoking?
You may smoke on board. Please do not throw your butts in the battery boxes (danger of explosion) and also not in the water. Fish and ducks don’t smoke.
9. Can we stop somewhere along the way / can the boats be locked?
There are places where you can stop on your way. However, always keep an eye on your boat. It cannot be locked and we will hold you liable in case of theft during your rental.
Location / How to get to us?
1. What is your location? Where is your dock / jetty?
The Boaty dock is located on the south side of the Amsterdam city center. This is within walking distance from the Heineken Experience (a 15 minute walk), Albert Cuyp Market (a 10 minute walk) and the Rijksmuseum (a 20 minute walk). Please check out our location page for more detailed information.
2. Where can I park my car?
On the other side of the canal, on Amstelkade around house numbers 130-140, for € 4,50 per hour. The Flow Parking park house is 10-15 minutes by foot and offers full day parking for € 25,-.
1. Where can I go?
You may take our boats almost anywhere on the Amsterdam canals and the Amstel river. For safety reasons the following areas are strictly forbidden: the IJ (port area, including Amsterdam Noord, NDSM, KNSM- & Java-islands and IJburg), the Kostverlorenvaart and the Nieuwe Herengracht.
2. What routes do you recommend?
We have four route suggestions: two city center routes, one just outside the city center and one into the Amstel countryside. No need to memorize them: they are on the map that we provide.
Catering / food and drinks
1. Do you provide catering / food and drinks on board?
We don’t, but we have partners for that. Please send us an email to let us know your wishes.
2. Can we bring our own food and drinks?
Sure, good idea! There’s two Albert Heijn supermarkets nearby (Maasstraat and Cornelis Troostplein).
3. Can we have a BBQ / barbecue / grill on board?
No, sorry! That is a very dangerous combination with the batteries.
Company trip / group activity / staff event
1. Can you organize my corporate / staff event?
Yes, we can! Sailing the Amsterdam canals is a brilliant group activity. Especially when you book our Canal Cruise Competition. We are also happy to advise on other activities or venues before or after your boat trip (bars, restaurants, meeting rooms, et cetera). Please send an email to tell us how we may help you.
2. Can I rent your boats for my hen party / stag party / bachelor party?
No, we’re sorry. We don’t welcome any bachelor parties.
3. Do you deliver or pick up boats at other locations?
Sometimes we do. Only by arrangement, for large groups and when our schedule allows. And we charge extra for that. Please send an e-mail to tell us what you’d like.
King's Day & Gay Pride
Quiz tour / treasure hunt / gift voucher / gift certificate
1. Do you have a quiz / treasure hunt?
Yes! For large groups we recommend doing our Canal Cruise Competition.
2. Do you have gift certificates / vouchers?
Yes, we have gift certificates of different amounts. Please send us an email if you want to order one. Please include the name(s) of the person(s) it is intended for, the name(s) of the generous donor(s) and the amount you want to give.